Legal

Noviz AI — Terms and Conditions

Last updated: August 22, 2026

These Terms and Conditions govern your access to and use of Noviz AI and related software, applications, and services provided by Zeetech Soft Solutions ("Noviz", "we", "us", or "our").

By purchasing, installing, accessing, or using Noviz AI, you agree to these Terms.

1. Our Services

Noviz AI provides AI-powered software and services designed to assist businesses with ERPNext and business operations.

The service may include software applications, AI-powered assistance, integrations, support, updates, and related services depending on the plan or package purchased.

Features and capabilities may vary between plans and may be updated or improved over time.

2. Application and Initial Fees

Certain Noviz AI services may require a one-time initial application, setup, activation, or implementation fee before the service is made available.

This initial fee covers the preparation, activation, configuration, or provision of the application and related services.

The initial application or setup fee is non-refundable once payment has been made, except where a refund is required by applicable law or expressly agreed to by Noviz in writing.

Payment of an initial fee does not automatically include recurring subscription charges, additional services, customization, or other charges unless specifically stated in the applicable plan or quotation.

3. Subscription and Service Fees

Where a subscription is applicable, customers agree to pay the fees associated with their selected plan.

Subscription pricing, billing period, included features, usage allowances, and applicable taxes will be communicated at the time of purchase.

Subscription fees are payable in advance unless otherwise agreed in writing.

Noviz may change its pricing or plans from time to time. Existing customers will receive reasonable notice of material changes where applicable.

4. Refunds and Cancellations

Payments for Noviz services are generally non-refundable, except where required by applicable law or expressly agreed otherwise in writing.

In particular:

• Initial application, setup, activation, or implementation fees are non-refundable.
• Subscription fees are non-refundable for unused periods unless otherwise stated in the applicable plan.
• Not using the service does not automatically create an entitlement to a refund.
• Partial use of a service or subscription does not create an entitlement to a partial refund.
• Any refund specifically agreed by Noviz will be handled according to the applicable commercial agreement.

5. AI Technology

Noviz AI uses artificial intelligence to provide information, assistance, recommendations, and other functionality.

AI-generated responses may occasionally contain errors, omissions, inaccurate interpretations, or unexpected results.

The service is intended to assist users and does not replace appropriate human judgment, review, or business approval processes.

Customers are responsible for reviewing important information before relying on it or taking business-critical action.

6. Customer Responsibility

Customers remain responsible for:

• The accuracy and integrity of their business data.
• The users who are authorized to access the service.
• Their ERPNext environment and configurations.
• Appropriate permissions and access controls.
• Reviewing important AI-generated information.
• Approving business-critical transactions and actions.
• Maintaining suitable backups and recovery procedures.

Customers should ensure that the service is used in accordance with applicable laws, regulations, and their internal policies.

7. Business and Financial Decisions

Noviz AI is an assistance and automation service and does not guarantee any particular business, financial, operational, or commercial outcome.

Customers remain responsible for decisions relating to accounting, finance, taxation, purchasing, sales, inventory, payroll, customers, suppliers, and other business activities.

Important financial, legal, tax, accounting, and business information should be independently reviewed where appropriate.

8. Data and Security

Customers retain ownership and responsibility for their business data.

Noviz will handle customer information in accordance with its applicable privacy practices and agreements.

Customers are responsible for maintaining appropriate access controls and protecting their account credentials and other authentication information.

Customers should not provide information to the service unless they have the necessary rights and permissions to do so.

9. Service Availability

Noviz aims to provide a reliable and continuously improving service. However, uninterrupted availability cannot be guaranteed.

The service may occasionally be affected by maintenance, upgrades, technical issues, infrastructure failures, network problems, or circumstances outside our reasonable control.

10. Third-Party Services

Noviz may depend on third-party technologies, platforms, infrastructure, AI providers, hosting services, or other external services.

Noviz is not responsible for interruptions, changes, limitations, or failures caused by third-party services outside our reasonable control.

11. Updates and Changes

Noviz continuously develops and improves its services.

We may modify, update, add, or discontinue features where reasonably necessary for product development, security, maintenance, or operational purposes.

Such changes may affect the appearance, functionality, or availability of particular features.

12. Acceptable Use

You agree to use Noviz AI only for lawful and legitimate business purposes.

You must not use the service to:

• Violate applicable laws or regulations.
• Infringe the rights of others.
• Gain unauthorized access to systems or information.
• Misuse or interfere with the service.
• Use the service for fraudulent or harmful activities.

We may restrict or terminate access where we reasonably believe the service is being misused or these Terms are being violated.

13. Intellectual Property

Noviz AI, including its software, branding, interfaces, documentation, designs, and related materials, remains the property of Zeetech Soft Solutions or its respective licensors unless otherwise stated in writing.

Customers receive the rights necessary to use the purchased service according to the applicable plan or agreement.

No ownership of Noviz intellectual property is transferred through a standard subscription or service purchase.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Noviz and its owners, employees, affiliates, contractors, and service providers will not be responsible for indirect, incidental, special, consequential, or business losses arising from the use of the service.

This may include loss of revenue, profits, business opportunities, data, or business interruption.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to protect and indemnify Noviz, its owners, employees, affiliates, and service providers against claims, losses, or expenses arising from your unlawful use of the service, violation of these Terms, or misuse of your account or business environment.

16. Termination

Noviz may suspend or terminate access to the service where:

• Required payments are not made.
• The service is materially misused.
• These Terms are materially violated.
• Continued access presents a security, legal, or operational risk.

Customers may discontinue their use of the service in accordance with the applicable subscription or commercial terms.

Termination does not create an automatic right to a refund of amounts already paid.

17. Governing Law

These Terms are governed by the laws of India.

Any dispute arising in connection with these Terms or the service shall be subject to the jurisdiction of the courts of Kerala, India, unless otherwise required by applicable law.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.

The updated version will be published on this page with the revised date.

Continued use of the service after an updated version becomes effective constitutes acceptance of the revised Terms, subject to applicable law.

19. Contact

Important Notice: Noviz AI is an AI-powered assistance and automation service. AI-generated information may contain errors. Users should review and validate important information before relying on it or approving business-critical actions.