WhatsApp Automation
Business messaging, with AI
- Automated messaging workflows
- Conversational messaging led by the agent
- Automated order and status notifications
- Messaging through approved WhatsApp Business templates
- Integration with your ERP and CRM data
- Seamless handoff between AI and human agents
Customer communication on the channel they already use
Noviz WhatsApp Automation connects business messaging to your ERP and CRM records, so order confirmations, dispatch notices and service messages reach the customer on WhatsApp.
Messages are sent through approved templates, and the agent answers routine enquiries and passes the conversation to a colleague whenever the matter requires one.
Messages that reflect the record
Confirmations, dispatch notices and status updates are drawn from the same records the rest of the business works from, so the customer is told what the system holds.
Routine enquiries answered
The agent handles common questions and completes straightforward requests, such as the status of an order, without occupying the time of the service team.
A considered handover
When a matter needs a person, the conversation is passed to a colleague together with its history, so the customer is not asked to explain the position again.